Returns & Exchanges

At Oyin Handmade, we want you to love your moisture-rich products; however, due to the handcrafted and personal nature of our goods, we can only accept returns on unopened items within 30 days of purchase. If your order arrives damaged or incorrect, please reach out to our team immediately so we can make it right.

1

Contact Customer Care

Email our support team with your order number and a brief explanation of the issue to initiate a return authorization.

2

Pack Your Items

Securely place the unused items in their original packaging to ensure they are protected during transit back to our kitchen.

3

Ship the Package

Affix the provided return label or use a trackable shipping service to send the package to our Baltimore headquarters.

4

Receive Your Refund

Once our team inspects the returned items, we will process a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing